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Communication & Operations

Complaint Procedure

If the administrators receive a complaint regarding a staff member (whether from a student, parent, other staff member, or community person), the following procedures will be followed:

1. Listen to the person's complaint; paraphrase to assure their point of view is understood.

2. Determine the nature of the complaint, and do one of the following based on our judgment:

a. explain the situation from the school's point of view, or

b. refer the person to the staff member for mutual problem solving, or

c. offer to meet with the person and staff member for mutual problem solving, or

d. share serious complaints with the staff member for problem solving.

e. Face to face mutual problem solving is the preferred procedure, depending on circumstances (complaint rescinded or resolved, etc.).